PRIVACY

& TRUST

1. Overview

At Casa De Lumas, we believe in keeping things simple. We do not require you to create an account, set a password, or log in to use our website. Our site is designed purely to showcase our products and offer support.

2. Information We Collect

We only collect personal information when you explicitly provide it to us via our "Contact Us" form. This includes:

• Your Name: So we know how to address you.
• Your Email Address: So we can reply to your inquiry.
• Your Message: The details of your question or feedback.

We do not collect passwords, credit card numbers, or home addresses on this website.

3. How We Use Your Information

The information you submit via our contact form is used strictly for communication purposes:

• To answer your questions about our products.
• To provide support regarding your experience.

We do not sell, trade, or rent your email address to third parties for marketing purposes.

4. Purchases & Amazon Fulfillment

We are an Amazon-first brand. When you click "Buy on Amazon," you are redirected to Amazon's secure platform.

Payment & Shipping Data: All financial transactions, shipping addresses, and order tracking are handled entirely by Amazon. Casa De Lumas does not have access to your credit card information.

5. Cookies

We may use basic cookies to understand how visitors navigate our site (e.g., which pages are most popular) to improve the experience. These cookies do not store personal identification data.

6. Contact Us

If you have any questions about this policy, please reach out to us using our Contact Form or by post:

Casa De Lumas
71-75 Shelton Street
Covent Garden, London
United Kingdom, WC2H 9JQ